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FabioMSoares's avatar
FabioMSoares
New member | Level 1
10 months ago
Solved

'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hello I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:  1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
desktop
Error Messages
windows
  • mofabio's avatar
    mofabio
    10 months ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi FabioMSoares, thanks for bringing this to our attention.

Just for full clarification, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Is this a personal machine or a company-managed device?

This will help me to assist further!

FabioMSoares's avatar
FabioMSoares
New member | Level 1
10 months ago

Hi, Jay!

I don't have a proxy, and turned off VPN (I'm using regular cable Internet connection). It's my personal machine. I've reviewed the firewall rules and haven't found any rule that could be preventing access to any of the Dropbox domains. I even have reset network adapters, flushed DNS, etc.. The issue occurrs even when I disable Kaspersky Antivirus.

Do you have any indications on tests that I can perform myself to check if the dropbox domains are actually being blocked? Something like ping dropbox.com, but I do know sometimes servers may block ping requests.

Awaiting further instructions. Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey FabioMSoares, hope it’s OK to jump in. 

    Can you send me a screenshot of the current app version running on your Dropbox app? 

    I was also able to locate your support ticket in the meantime and I can see your case has been forwarded to our advanced team, so please reply to their latest email, when you can.

    • FabioMSoares's avatar
      FabioMSoares
      New member | Level 1
      10 months ago

      Hi Nancy,

      Sure. It is here below.

      This was reinstalled a couple of times.

      Awaiting advanced instructions. Many thanks

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey FabioMSoares! 

        I can see that the Specialized agent working on your case sent some steps for you to follow. Did you have the chance to review the message? 

        Thank you for your patience while our team is working to get to the bottom of this.

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