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FabioMSoares's avatar
FabioMSoares
New member | Level 1
3 months ago
Solved

'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hello I see this issue is recurring here. Now I am facing this annoying situation. Tried everything people usually tell me to do:  1-Turned off Antivirus; 2-Reset DNS and Network Interfaces; 3- R...
desktop
Error Messages
Windows
  • mofabio's avatar
    mofabio
    3 months ago

    Hi Walter,

    today i have to reinstall the PC for other reasons and now dropbox works
    Thanks for your support

FabioMSoares's avatar
FabioMSoares
New member | Level 1
3 months ago

Hi, Jay!

I don't have a proxy, and turned off VPN (I'm using regular cable Internet connection). It's my personal machine. I've reviewed the firewall rules and haven't found any rule that could be preventing access to any of the Dropbox domains. I even have reset network adapters, flushed DNS, etc.. The issue occurrs even when I disable Kaspersky Antivirus.

Do you have any indications on tests that I can perform myself to check if the dropbox domains are actually being blocked? Something like ping dropbox.com, but I do know sometimes servers may block ping requests.

Awaiting further instructions. Thanks

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