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mducharme's avatar
mducharme
Helpful | Level 5
1 month ago

Re: The Dropbox folder icon appears as a blank page on my newly-installed Windows 11.

I use the Windows Store version of Dropbox. This is now the third or fourth time I've had the issue I described in this thread:

The Dropbox folder icon appears as a blank page on my newly-installed Windows 11. | The Dropbox Community

In there I found that the registry key for Dropbox was referencing the wrong version number in the path so it wasn't showing the icon in explorer. I manually updated it and it was fine.

But then Dropbox updated itself again and the version number in the folder changed again, so again the icon was broken. I had to go fix it again the same way as before.

It happened again twice, last time a few days ago. I'm getting tired of having to manually fix this registry key each time it updates.

Any ideas for a permanent fix so I don't have to keep doing this? I believe it is a bug in the Windows Store version, I just don't know how to report it to the developers.

2 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi there mducharme - thanks for bringing this to our attention. 

    Can you please clarify the version of the Dropbox desktop app you're running at the moment?

    Also, do you happen to be running any 3rd party apps that might be interfering somehow?

    Any additional information or even screenshots are more than welcome! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    29 days ago

    Hi there, mducharme!

    Quick check-in to see if you caught our last reply. Do you need more help?
    If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

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