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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Re: Unable to open Dropbox menu bar on Mac OS Sequoia 15.1

Hey amelchi, let's see what we can find about this! 

If I understand this correctly, you wish to access the little Dropbox icon on your menu bar, that redirects you to the app's preferences, right? 

Is the little icon missing entirely? If so, have you tried uninstalling the app, and then reinstalling it again? 

Keep me posted, and we'll take it from there!

6 Replies

  • amelchi's avatar
    amelchi
    Explorer | Level 4
    8 months ago

    the icon is missing entirely; already tried to uninstall-reinstall and to use the offline installer also

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi amelchi, would you be able to also send me a screenshot of your device's menu bar, and what is shown there? 

    Also, could you try an advanced reinstall of the app using the steps in this link?

    Keep me updated with any progress!

  • amelchi's avatar
    amelchi
    Explorer | Level 4
    8 months ago

    tried advanced reinstall... no news

    my menu bar doesn't show dropbox

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi amelchi, in this case can I send you an email, in order for us to have a closer look into this? 

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