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Will F's avatar
Will F
New member | Level 1
2 months ago

Dropbox options aren't available when right-clicking on Mac

I am running Sonoma 14.6.

The Dropbox options that used to be available with a "right click" are no longer there.

I have rebooted and done a "hard" restart.  Still no Dropbox options.  The Dropbox icon is up on by Toolbar.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for bringing this to our attention, Will F.

    Which version of the Dropbox app are you using and what is the sync status?

    You can hover over your Dropbox icon to see this info.

    Are you also missing your sync icons on the files? And is the app syncing as normal?

    Let me know and we'll go from there.

    • Will F's avatar
      Will F
      New member | Level 1

      Version is 219.3.4354 and it states it is "Up to date".  Synching appears okay.  I do not see any icons to the right of files in Finder.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for this info, Will.

        Can you please follow these steps, to see if they help?

        1. Click on the Dropbox icon from your Desktop and quit the application
        2. Open your Activity Monitor from your Mac Utilities folder
        3. Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
        4. Re-start Dropbox from the applications folder by double clicking on the Dropbox application
        5. Click on the Apple icon in the top left of your screen
        6. Click on "force quit"
        7. Relaunch the finder