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Forum Discussion

tpkelliher's avatar
tpkelliher
Helpful | Level 5
8 years ago
Solved

Received "Move your Dropbox folder to a supported location" email

To get around the recent glibc version requirement on a Red Hat Enterprise 7 system, I'm running the Dropbox client in a Docker container with the Dropbox and .dropbox folders mounted externally on a...
desktop
Linux
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey @tpkelliher, we recognize that our new system requirements will make it difficult to run the desktop application on Red Hat Enterprise Linux and its derivatives & we apologize for any inconveniences this may cause.
     
    Other than that, it's also possible to receive an email but not be impacted by the end of support event. We reached out to users who run Dropbox on unsupported operating systems or whose operating system report "unknown" Linux operating systems or versions. Please ensure all devices meet our new operating system requirements. 
     
    In other words, I understand that you’d like to act pro-actively, though if our system requirements are met, then Dropbox should continue working as expected. 
     
    Users who are unable to meet the new system requirements can still access their files through dropbox.com on a supported browser. In addition, they can use the Dropbox app on supported Linux, Windows, Mac, iOS, and Android devices. 
     
    In any event, as you’ve already reached out to us here, I’d like to re-assure you that this is a direct point of contact. If you have any follow-up questions, please do let me know here & I’ll make sure to get back in touch with you on my end. Thanks & enjoy the rest of your day until we talk again!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there (KhaimovMR), following your request here, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & happy Monday!

tk42's avatar
tk42
Explorer | Level 4
7 years ago

Jane Why email? I am certain there are others who have the same problem. At least I do.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there (tk42), thanks for the nudge & happy New Year! I worked with both users via email & the issue seemed to resolved itself. Can you let me know a bit more detail on how this discrepancy has manifested itself on your end? Thanks again! 

    • jory's avatar
      jory
      New member | Level 2
      7 years ago

      So your files continue to sync, sign in to your Dropbox account and move Dropbox to a supported file system.

      Hey I just tried using the headless install inside an unbuntu docker image.

      It seems like I'm having the same issue. 

      I'm wondering how to resolve this.  Jane

      • KhaimovMR's avatar
        KhaimovMR
        Explorer | Level 4
        7 years ago

        The official support answered me that's my ecryptfs home directory has an unsupported file system. So that kind of file systems (that's actually a superstructures of the Ext4) aren't supported. Your docker container using such file system as well.
        I'm in a search now for a good google drive implementation for linux.

  • johndvu's avatar
    johndvu
    New member | Level 2
    7 years ago

    Hello, 

    When dropbox will support zfs ? any plan for this ?

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