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Forum Discussion
Sync updated; all files showing on desktop app as 0 bytes
I had to restore my MacBook Pro's OS (15.7.4), then re-install DB desktop app (did it several time to try to fix problem, in fact). All files are showing 0 bytes. I can open them one by one, then the opened ones are showing as they should. But I have a lot of images...need a faster solution. The right click function of "make available offline" (which seems like the right approach) isn't showing up (nor is "make online only").
TIA for help!
5 Replies
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- Dell_Dropbox
Community Manager
Welcome to the community fitzLAP
Your Dropbox files are currently online-only placeholders, which can show as 0 bytes on macOS until they download. The quickest fix is to right-click the folder (or select multiple files) in Finder and choose Make available offline. If that option is missing, you can also re-enable local syncing via Selective Sync in Dropbox Preferences.
You can find steps and details here, try this out and let us know if it works
The right-click option doesn't show (see screenshot above). I've tried several times (including just now) to change/re-enable selective sync.
- Jay
Dropbox Community Moderator
Hi fitzLAP, thanks for bringing this to our attention.
Could you try restarting Finder itself? Is the Dropbox system extension enabled in your Finder settings?
Is the Dropbox desktop application itself running and syncing normally (as in, not currently paused)?
Can you try the steps in this thread to see if they help?
This will help me to assist further!
I have tried all of the above, including an advanced erase and install, and no joy. It re-synced everything I want on my desktop this morning (after a second attempt at advanced re-install), but still 0 bytes, and still no right-click "make available offline" option.
