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Forum Discussion
Nousmedis
4 years agoHelpful | Level 6
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- 3 years agoHi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
MisterHook
4 years agoExplorer | Level 4
We're having the same issue. Dropbox's complete silence, in terms of timing or expectations at all, is really forcing us to consider other options. We have no desire to make a switch like that, but every day that goes by with no solution and no communication is a day we lose confidence in Dropbox's ability to be a viable solution in the long term.
taciteloquence
4 years agoHelpful | Level 6
I'm also concerned. I really like dropbox and I like that my cloud provider is really focused on providing cloud storage and not a million other things. Just having a projection for when the update would be ready would be a huge improvement. If they came out and said "we'll have the update by August" then I could make decisions about whether to update macOS or hold off, but it's annoying that I just have to google it every now and then to figure out if the problem is solved.
- zaak4 years agoCollaborator | Level 9
UPDATE (June 14): Dropbox deleted the discussion mentioned below without any word. Draw yer own conclusions.
I've replied a couple of times recently on this discussion.But this discussion is lively and the problem is still open even though there is an Accepted Solution. This is confusing.
So I started a new one:- Nousmedis4 years agoHelpful | Level 6
The accepted solution is, in fact, no solution at all: simply install another app because clearly Dropbox abandoned us. It's 6 moths now since the first reports that 12.3 would break support for automatic Sync (and more than a year that Apple announced its plans) and now we have Mac OS version 12.4 and next Mac OS major version (Mac OS 13) announced for September, but no real useful feedback from Dropbox nor a current status.
- Havigdort4 years agoExplorer | Level 4
The situation is clearly not acceptable when dropbox is used in a business context. The silence from Dropbox cast a shadow on the professionalism of this company. I would be glad to obtain feedback from other users about other solutions available to replace dropbox.
- paul204 years agoHelpful | Level 6
zaak , your link didn't work for me: Access Denied. Did Dropbox remove your post? If so, that's unacceptable.
Is there somewhere you can post it to where Dropbox cannot remove it? Maybe best to just put it on Twitter where they can't interfere with it?
- jeff w.444 years agoHelpful | Level 6
I opened a support chat to inquire about this issue, and sent the support rep a link to the Dropbox forum, and the support rep responded:
For security reasons I am not allowed to open any link on my end.That's support for you.
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