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Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
Why is Dropbox silent on this issue?
A. They don't care and stopped working on it weeks ago. But it's a good selling point, so they are still marketing it as a feature.
B. The engineers can't actually hack it, and marketing is too embarrassed to let us know.
Z. {fill in yer own answer}
D. Apple has engineered Monterey to make it impossible to have this feature. Dropbox is using all their resources to argue with Apple which may or may not include threats to sue them as a "monopoly".
E. "the pandemic"
Personally, I'm leaning towards D.
Z.
I'd fill in that blank, but it would likely result in me getting the boot. This is getting old.
Well, as a former software engineer, I know that good software engineers love a good challenge and hate being told that they can't figure something out. So our best bet may be to remind the core Dropbox engineers that they suck... because it's true... at least compared their competition... which is really the only thing to measure against.
The next step is to stop the engineers from shifting the blame to marketing or product management who they will claim is shifting their resources to new features and products that nobody needs.Given the feedback that Dropbox competition has worked out "Smart Sync" just fine on Monterey, I've revised the responses from my post a few days back:
Why is Dropbox silent on this issue?
A. They don't care. They stopped working on it forever ago. But their competition has it, so they are still marketing it as a feature.
B. The engineers can't hack it. Marketing is too embarrassed to admit it.
Z. {fill in yer own answer}
D. Apple.E. "the pandemic"
I'm still leaning towards D, but B is a close second.My latest email from customer support...I doubt they will reach back out to me when a solution is fixed.
---------------
Thank you for reaching out to Dropbox Support. My name is @#$@! (I blanked his name out), and I am more than happy to assist you.
If I understand the issue you mentioned, you have contacted us on multiple occasions regarding the Dropbox desktop app issue which is causing some online-only files not to open correctly when you are using Mac OS 12.3.
Thank you for your patience in this matter. We can assure you that we are working on a resolution for this issue.
Please note that you can work around the issue if you make the file available offline by using the following steps:- From Finder, you can simply double click on the file
OR
- Right-click (or control-click) the file you wish to open.
- Select Make available offline from the sub-menu.
- You should now be able to open your file without issue from the application
We will be sure to notify you with any further updates regarding this matter.
Regards,@#$@!
CRD-CD415 that email looks familiar. And it also conveniently leaves out the part that there is no workaround for the fact that all the remote files show 0K in size. Nor is there a workaround for the fact that Dropbox destroys the Modified Date all your folders/packages when you sync them local. And often doesn't refresh the online/offline icons until you manually refresh your Finder window.
Dropbox is showing a huge lack of professionalism on this subject. Even the support article is off. The article has "Monterey 12.3" in the title, and then goes immediately on to refer to 12.2. Meanwhile, there's no reference to 12.4 which has been out for nearly 2 months.
https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support
There's a lack of respect on this given plenty of us have emailed support on this issue.For those of us that have 10+ years invested in Dropbox and 500 GB+... there is no good alternative than to suck it up. Feels like someone at Dropbox is taking their support cues from Apple... as in silence/denial. All we can do is watch and see how this backfires on them. Would love to know what the "higher priorities" are over there that are sucking up the resources on fixing a core feature.
zaak Help me understand your lean towards answer choice D. How can Apple be the problem given that OneDrive and Box have had this working for months?
The only way I can reconcile that is to say that Dropbox is trying to have more features than OneDrive and Box, which I believe they are. I know the OneDrive implementation has some serious limitations. Does anyone know if this is true for the Box implementation as well?
paul20 was trying to lighten things up a bit and be playful/sarcastic about it. But there's some element of truth in there given that Dropbox is essentially digging itself deep into the operating system to pull off this magic and is also competing with iCloud. I would love to be wrong about this... but being a long time developer and an Apple developer, we can imagine that Apple is not super helpful/supportive here. Given Apple's history, it seems likely that Apple would be happy to sit by and watch Dropbox struggle either because what they are doing is impossible or at least extremely difficult.
Would love to be proven wrong! Maybe there's an Apple engineer out there who is dedicated to supporting Dropbox. My personal experience with Apple was on a small team where there was absolutely no support.
So yeah. My take is that Dropbox is not simply up against an inherently challenging technical problem... they are potentially up against a political one as well. Or at the very least, they are "on their own" to figure it out.
Just keeping myself amused with this rather than get more frustrated.
