Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Recent Dropbox - Mac 12.3 Monterey support
The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
- Hi everyone,We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.Here’s how you can join our beta:
- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.Thank you.
My latest email from customer support...I doubt they will reach back out to me when a solution is fixed.
---------------
Thank you for reaching out to Dropbox Support. My name is @#$@! (I blanked his name out), and I am more than happy to assist you.
If I understand the issue you mentioned, you have contacted us on multiple occasions regarding the Dropbox desktop app issue which is causing some online-only files not to open correctly when you are using Mac OS 12.3.
Thank you for your patience in this matter. We can assure you that we are working on a resolution for this issue.
Please note that you can work around the issue if you make the file available offline by using the following steps:
- From Finder, you can simply double click on the file
OR
- Right-click (or control-click) the file you wish to open.
- Select Make available offline from the sub-menu.
- You should now be able to open your file without issue from the application
We will be sure to notify you with any further updates regarding this matter.
Regards,
@#$@!
CRD-CD415 that email looks familiar. And it also conveniently leaves out the part that there is no workaround for the fact that all the remote files show 0K in size. Nor is there a workaround for the fact that Dropbox destroys the Modified Date all your folders/packages when you sync them local. And often doesn't refresh the online/offline icons until you manually refresh your Finder window.
Dropbox is showing a huge lack of professionalism on this subject. Even the support article is off. The article has "Monterey 12.3" in the title, and then goes immediately on to refer to 12.2. Meanwhile, there's no reference to 12.4 which has been out for nearly 2 months.
https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support
There's a lack of respect on this given plenty of us have emailed support on this issue.
For those of us that have 10+ years invested in Dropbox and 500 GB+... there is no good alternative than to suck it up. Feels like someone at Dropbox is taking their support cues from Apple... as in silence/denial. All we can do is watch and see how this backfires on them. Would love to know what the "higher priorities" are over there that are sucking up the resources on fixing a core feature.
