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Forum Discussion

Nousmedis's avatar
Nousmedis
Helpful | Level 6
4 years ago
Solved

Recent Dropbox - Mac 12.3 Monterey support

The official support page relating to Mac OS Monterey 12.3 Dropbox compatibility is 2 months old now, and Apple just released (April 2022) first beta version of 12.4 and patched 12.3 with 12.3.1, but...
desktop
Setting up the apps
  • DBXCommunity's avatar
    DBXCommunity
    3 years ago
    Hi everyone,
     
    We wanted to provide an update on availability of full support for macOS 12.5 and higher to more customers. We’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.
     
    If you haven’t already received the update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of customers with complex configurations to ensure their migration is as seamless as possible.
     
    Here’s how you can join our beta:
    • Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
    • Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
    The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.
     
    Thank you.
CChesnutt's avatar
CChesnutt
Collaborator | Level 8
4 years ago

I'm just here to voice what others have. We have developed our workflow based on the progression of DropBox's features. We have employees across the US and occasionally Europe. This lack of product support and communication is completely unacceptable on any level, let alone those of us on business/team accounts.

uxian's avatar
uxian
Helpful | Level 6
4 years ago

Dropbox retweeted an interview with its CEO this week about how he's "developing new products and solutions for how work happens post-pandemic". Perhaps that's why the company's developers don't seem to have time to fix major bugs like this.

  • CRD-CD415's avatar
    CRD-CD415
    Helpful | Level 7
    4 years ago

    I email DropBox support about every 30 days bugging them about a fix. I just want smart sync to be smart again, like it was before OS 12.3.

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