We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
muddleglum
9 months agoNew member | Level 2
Reinstalled the Dropbox app and it wants to rename my Dropbox folder
Sadly, I had already downloaded another and have a problem -- instead of picking up my old dropbox folder, the installer wants to rename it. I'm not sure what to do now. except reboot in the middle o...
muddleglum
9 months agoNew member | Level 2
(Looks like I messed my reply. Its here, but several hops up. Here's my latest shot again:
Which button should I choose?
Megan
Dropbox Community Moderator
9 months agoHey muddleglum, on the first screenshot it looks like you had the option to merge content.
Did you try this, by any chance?
- muddleglum9 months agoNew member | Level 2
Yes, and got the next one almost immediately. Did you get that last one?
edited. Which button on the last one should I use? I don't want to rename the folder or put it somewhere else -- too many things point to files in dropbox.- Hannah9 months ago
Dropbox Community Moderator
Gotcha! To be honest, I haven't reproduced this behavior you reported.
The safest option we can suggest from our side is to proceed with "Rename" or "Choose another location" and have the files sync anew from the web.
I'm afraid that there's no other route I can suggest. I understand that this isn't how you'd like to proceed; however, if you decide to follow my advice, please let me know if you run into an issue or if you have any questions at all.
Aside from that, I wanted to thank you for the details provided so far!
- muddleglum8 months agoNew member | Level 2
I'm back again.
I tried "Choose another folder" got another dialog box that allowed me to type in a new name, hit enter, then another dialog box came up saying that it cannot make a new folder. Want pictures?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!