Forum Discussion

ColinD's avatar
ColinD
Helpful | Level 5
5 years ago
Solved

Remove Dropbox completely from my computer

Removing Dropbox from my computer is proving to be a nightmare. My computer Operating system is Windows 10. I have managed to un sync from my account and deleted all the folders concerned in my Dro...
desktop
Uninstall
windows
  • Jay's avatar
    Jay
    5 years ago
    Okay, so it looks like you've already disabled the computer backup. Could you follow these steps to restore the default location of the folders?
Janinec's avatar
Janinec
Explorer | Level 4
4 years ago
Hi Megan,
I have emailed for support but no answers. Someone told me I can search for a file and download it…. But seeing there are 4000 and I want them all back that’s gonna take a very long time and I did read on one help page that you can just get them back when a time. I don’t understand I saw rewind app that I had to pay for which is unfair. I got an email telling me that they were gonna delete it after a certain time which isn’t very far away all my data.I feel there is something very wrong with this situation I would like my data to all be given back to me…. Which I never knowingly asked to have it taken, no no support tokens offered to me. Janine
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

No worries, FrustratedUserB, yes, the Dropbox app will need to be installed, so you can follow these steps.

 

As for you Janinec, can you maybe tell us a bit more about your issue?

 

Have you followed the steps here to disable our backup feature, after realizing that your desktop and documents folders were backed up to Dropbox?

 

What troubleshooting have you done so far? Any additional info would be really helpful.

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