Forum Discussion

alonzo86's avatar
alonzo86
Helpful | Level 6
3 years ago

Right Click Context Menu Disappearing on Update

Hello guys,   After going back and forth with support about the right click context menu disappearing on every self update by the Windows app we couldn't find the solution.   I was advised to...
desktop
windows
alonzo86's avatar
alonzo86
Helpful | Level 6
3 years ago

Hello again,

 

The app updated itself and this thing reappeared of course.

 

Can I just stop the app from updating on its own at least ?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi alonzo86, currently, there isn't a method of preventing the Dropbox desktop application from updating itself. 

  • alonzo86's avatar
    alonzo86
    Helpful | Level 6
    3 years ago

    Hello, so can someone from the support go through the history of my problem and try to find the solution ? I really can't continue reinstalling the app every time it gets the update.

     

    My support ticket number was: Ticket #22949402: Dropbox Community Support - Follow Up

     

    I have to say, every update starting from August or September was triggering this behavior of context menu disappearing and I was uninstalling-reinstalling the app ever since to fix the problem... You can see everything in the ticket, advanced uninstalls, different uninstalls and tweaks, nothing happens the problem always come back with the app update. 

    Please help me !

     

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!