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markaudacity's avatar
markaudacity
Explorer | Level 4
1 month ago
Solved

Screenshot functionality no longer working in macOS Sonoma

Application Affected Dropbox, finder Device MacBook Pro 2019 Operating System/Browser (if using the web) Sonoma 14.8.3 Dropbox App Version (if using the app) 240.4.8609 Question or Issue Th...
desktop
Mac
  • ciso's avatar
    ciso
    11 days ago

    Reinstalling fixed my problem.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, markaudacity, thanks for bringing this to our attention.

Your last note makes me think that this might not be 100% Dropbox related, but let's see what we can find.

Can you please follow these steps to make sure the correct setting is enabled?

  1. Click the Apple logo in the top left corner of your screen.
  2. Select "System Settings".
  3. Click "Privacy & Security" in the left sidebar.
  4. Click "Files and folders".
  5. Click "Dropbox".
  6. In the dropdown, click the toggle next to "Desktop Folder".

 

Let me know if this helps.

Thanks!

ciso's avatar
ciso
Helpful | Level 5
12 days ago

I have the same problem.
Following your steps I don't have any desktop Folder toggle.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 days ago

    Hey there, ciso​, let's jump right into this! 

    When did you first notice this issue? Also, to make sure we're aligned here allow me to ask if you've tried any troubleshooting steps on your end. 

    Can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi.

    Could you make sure that the feature to save your screenshots to Dropbox is enabled in the Dropbox desktop app's preferences? 

    If it's already enabled, you can try turning off and back on again and rebooting your computer.

    Let me know more, and we'll take it from there! 

    • ciso's avatar
      ciso
      Helpful | Level 5
      12 days ago

      My last saved screenshot from Dropbox was on feb 25th. From there nothing. Syncing is working and app version is 243.4.6956.
      The option is enabled and I've both tried reboothing the mac and enabling and disabiling the option.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 days ago

        Hey ciso​!

        Also, I'm assuming based on everything that you mentioned that no recent screenshots are visible inside your Dropbox screenshot folder when you check, right?

        If you use your OS’s native screenshot shortcuts: press Command + Shift + 3, what happens then? Do you see the pop up window when you take a screenshot?

        Have you tried the steps that my colleague provided above? 

        If these don't work, could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first, and then disable and re-enable the screenshot option in the preferences?

        Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

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