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markaudacity's avatar
markaudacity
Explorer | Level 4
1 month ago
Solved

Screenshot functionality no longer working in macOS Sonoma

Application Affected Dropbox, finder Device MacBook Pro 2019 Operating System/Browser (if using the web) Sonoma 14.8.3 Dropbox App Version (if using the app) 240.4.8609 Question or Issue Th...
desktop
Mac
  • ciso's avatar
    ciso
    11 days ago

    Reinstalling fixed my problem.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 days ago

Hey ciso​!

Also, I'm assuming based on everything that you mentioned that no recent screenshots are visible inside your Dropbox screenshot folder when you check, right?

If you use your OS’s native screenshot shortcuts: press Command + Shift + 3, what happens then? Do you see the pop up window when you take a screenshot?

Have you tried the steps that my colleague provided above? 

If these don't work, could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first, and then disable and re-enable the screenshot option in the preferences?

Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

ciso's avatar
ciso
Helpful | Level 5
11 days ago

Reinstalling fixed my problem.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Hey ciso​, thanks for the heads up! 

    Happy to see that your issue is now resolved! 

    If you need something else, please let me know and I will be more than happy to help every step of the way.  

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