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Forum Discussion
Tcalp
2 years agoHelpful | Level 6
Send For Signature missing from Context Menu as of last week
I have confirmed this behavior on 3 different computers. I'm guessing there was possibly an app update that has removed the "right click" > "Send for Signature" function from Dropbox ? How do I go about getting it back ?
26 Replies
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- TomHHRS2 years agoHelpful | Level 6
Thank you, this is an acceptable work-around for now.
The other frustration is that the old 'Name' and 'Email' fields used to be a pop up overlay on file to be signed, it is now a separate page and you cannot preview the document before adding the name and email.
This is also somewhat tedious when dealing with multiple files in a day/short period of time for two reasons.
1. Our files (as I imagine other users are) have the signer's names viewable behind the overlay so that we can double-check that we're filling in the correct details before we press 'ok'
2. It's unnecessary extra loading of pages
- Tcalp2 years agoHelpful | Level 6
This is a service we pay additionally, annually for. We chose Dropbox for this solution given that it was so convenient to use. Removing the "right click" feature, frankly seems like an awful step backward. It's mainly accounting/bookkeeping tasks that we deploy this type of solution for. Frankly, when staff aren't generally "technically" inclined, not having the right click ability for those in their upper years is pretty disappointing. Please bring this feature back, if not we will likely be forced by our clients to find alternative solutions.
As to your "temporary" solution, "Preview on Dropbox.com" doesn't exist for PDF files in the "right click" context.
The only work-around I have seen is to bookmark the folder structure within the dropbox archive to give book keepers some level of "reasonable" access to "send for signature", that said, some companies have complex folder structures and it is an awful way to natigate the file structure as compared to windows explorer.
- PaulHannaford2 years agoNew member | Level 2
Hi I recently contacted support and they mentioned that in a recent update, you have removed the "Send for Signature" option within the Dropbox dropdown menu when right-clicking on a file in Windows Explorer. I found this feature a very nice shortcut and I would like to see it restored if possible. The individual I talked with suggested posting my opinion here.
I hope that you will restore the "send for Signature" option in the dropdown menu in a future release as I found it a very useful shortcut.
Thank you for you time.
- Ldjmcbain2 years agoNew member | Level 2
The option on the right click "context" menu appears to be "View on Dropbox" not preview.
Is the removal of the Send for Signature option expected to be permanent?
There seems to have been a number of recent issues creep up, not overly impressive.
- Ldjmcbain2 years agoNew member | Level 2
You should have "View on Dropbox" based on what I see, as opposed to Preview. Then when the document is viewable, select the option from the menu bar immediately above the document that says Send for Signature and you should be back at the same place as the Send for Signature option from the context menu in Windows took you.
- Ldjmcbain2 years agoNew member | Level 2
I am simply adding my 2 cents along with the rest, that this option should be returned to service. It appeared to work just fine, so not sure what's up. It would be different if it was an option that routinely messed things up, but that doesn't appear to be the case. There have been a few new issues with Dropbox Sign of late and I am hoping it is just a temporary phase.
- JoelleJoelle2 years agoExplorer | Level 4
We want it back, too! It was very convenient and worked well. It's part of what really made DropboxSign a great tool for our company. Please, Dropbox, bring it back SOON!
- Mohsin Ali2 years agoNew member | Level 2
I am having the same issue, has there been any fix or solution?
- Hannah2 years ago
Dropbox Community Moderator
Hey Mohsin Ali, at this time you can send a signature request through the Dropbox website and mobile app.
You can see more about this here.
- brilliantbirthdaysinfo2 years agoNew member | Level 1
This is wild! This seems like such a strange thing to remove. We send hundreds of documents daily to sign and this was the reason we chose dropbox to make this easier through the right click 'send for signature'
Please bring it back!!!!
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