Forum Discussion

fullyilly's avatar
fullyilly
New member | Level 2
8 months ago

Since the last Dropbox update (223.4.4909), Dropbox is very slow and takes up most of my CPU.

Hi there, I've seen another post about this which seems to have gone to support directly now, but since this latest big Dropbox update (223.4.4909), my windows explorer (Windows 10) is struggling t...
desktop
Folders
windows
DBoxTips's avatar
DBoxTips
Experienced | Level 13
8 months ago

Hello fullyilly​ 

Based on your description it sounds like you have the Dropbox for Windows update enabled. It is not something that you did. Dropbox is enabling this in the background as it is rolling out this update to Dropbox users.

This is a change to the sync engine of Dropbox in that it no longer uses its own software component that was developed to implement online-only files (originally known as "Smart Sync"), but uses the new sync API from Microsoft called Cloud Files.

One option would be to try opting-out of this update by following the steps outlined in the Dropbox help article.

Hope this helps,
Andrew (DBoxTips)

P.S. I am a volunteer on the Dropbox forums, freely and happily sharing know-how with other users, not affiliated with Dropbox in any way.

  • fullyilly's avatar
    fullyilly
    New member | Level 2
    8 months ago

    Thanks, it looks like a ticket is being created as they want to take a closer look. Appreciate the tips!

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