We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
fullyilly
8 months agoNew member | Level 2
Since the last Dropbox update (223.4.4909), Dropbox is very slow and takes up most of my CPU.
Hi there,
I've seen another post about this which seems to have gone to support directly now, but since this latest big Dropbox update (223.4.4909), my windows explorer (Windows 10) is struggling t...
fullyilly
8 months agoNew member | Level 2
Hi Nancy,
Thanks for the response.
That's correct yes, the issues only appear within dropbox folders. When I'm outside of them, there's no issue.
I've been through the help centre article and the only stand out thing was the amount of files, I have a lot, I've been a business user for many years now so have many files. I've set a large amount of the files to online only but that's sadly not made an impact.
I'll have to try out the latest stable version as a next step.
The status column is only visible in windows 'details' view where each file is listed without thumbnails and shows the date, size etc in their own columns. In this view the status icon (that usually appears over your thumbnail in other views) appears in its own column called 'status'.
Thanks.
Mike.
Nancy
Dropbox Community Moderator
8 months agoHi again, fullyilly! Do you mind if we log a ticket for you next? Our team would like to investigate this further and see what else may causing the spike in your CPU usage.
Let me know and we can message you to the email address that’s linked to your Community profile here.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!