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Smart Sync and Quick Preview on Mac
Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
Likely because you're trying to preview a file that doesn't exist on your computer.
When you set a file to Online Only, the only thing that's left of that file on your computer is the necessary information to make it appear in the folder. Since there's no content in the file, your OS (nor any other program) is able to preview it.
Remember, when you set a file to Online Only, the file is removed from the computer leaving behind only a marker file. In order to access that file, whether it be to open and edit it or simply preview it, the file needs to be on the computer (Smart Sync doesn't allow you to open files directly from the Dropbox servers). When you open a file, it's synced back to your local drive and then opened as normal. When you're done with the file, if you want it to be online-only again, you need to mark it as such.
Jane
Dropbox Staff
Dropbox StaffHey there (carlykoerner), as you've reported that youâre facing this issue on your end at the moment, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior youâve described us here in a bit more depth together? Thanks in advance!
I have the exact same problem! when will this be fixed, i don't want to pay for a product the promises me "smart sync" when it clearly isn't
- Jane
Thanks for checking in with us on the Dropbox Community (Andrewbond)! Following your post here, Iâve sent you a brief message on the email connected to your Forum profile (as Iâll need to have direct access to your account specifics to further address this issue). You may have a look at your inbox at your earliest convenience if youâd like us to work on that together. Thanks again Andrew; looking forward to hearing back from you!
- Iâve had the exact same problem for over 8 months as Andrew asked above âwhen will this be fixed?â Weâd like that question answered for all of us that have been coming to the community for this answer. So that question again is âwhen will this be fixed?â Weâd all like to know. Not just Andrew. Post the answer to the question âwhen will this be fixedâ in this thread please.
When will this be fixed? Or what is the solution? Post here please please please.
Iâve lost my patience will this NOT SOLVED ticket. I have emailed support back. When will this be fixed
Hi everyone. I recieved an email from Dropbox support after emailing back and forth for a few days. I had to press them for a straight answer, after continued vague answers.
In the end, it seems they are well aware of the issue, but haven't found a good solution yet. I'm assuming there are lots of pieces involved, including with MacOS.
It doesn't upset me so much that Dropbox has a bug. What is frustrating is that they don't come out and say it directly on this forum so that we don't have to waste our time emailing and explaining something that they already know about.
If you want to email with Dropbox support to help them resolve this issue, by all means do so. But there shouldn't be any need for extensive explanations and screensharing.
