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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Jeff Marks's avatar
Jeff Marks
Explorer | Level 4
3 years ago

Files are up to date and running Dropbox on MacOS v166.4.2920

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for this info, Jeff.

 

What about the context menu items, are they also missing?

 

And if you close the Dropbox app and then relaunch it from your Applications folder, do you see the same behavior?

  • Jeff Marks's avatar
    Jeff Marks
    Explorer | Level 4
    3 years ago

    Those come and go. Sometimes not there and sometimes gone, and sometimes if I leave the context menu open they will appear after a while.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Jeff! Hope it’s alright to jump in.

       

      Did you recently have any OS updates on your device? 

       

      Also, I’d like you to follow these steps, and tell me if they seem to help:

       

      Click on the Apple logo located at the top-left of the screen.

      Click on System Preferences.

      Click on Extensions.

      Click on Finder Extensions.

      Only leave Dropbox Finder Integration ticked.

      Once this is completed, close the window.

      Click one more time on the Apple logo at the top-left of the screen.

      Click on Force Quit.

      Look for Finder on the list.

      Click on Finder then Relaunch.

    • Jeff Marks's avatar
      Jeff Marks
      Explorer | Level 4
      3 years ago

      No OS upgrade. Also seeing this on my workstation. And several users are reporting the same. But my workstation has lots of software installed. No other cloud drives. But we do have Sopohs AV on all the workstations.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hmm, if you temporarily disable Sophos, do you see any difference?

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