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Smart sync icons missing
The venerable "missing smart sync icons" problem.
- MacOS Mojave 10.14.2
- Dropbox 64.4.141. (Professional Acct)
- Have reinstalled DB several times (including via full desktop download).
- Tried the "check-uncheck finder integration" (have uncheck, uninstalled, reinstalled, rechecked, too).
- Have unlinked account and relinked account.
- ForceQuit finder more times than I can remember.
- Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.
Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.
What am I missing?
OneDrive does this, no problem. Just about at my ropes end with DB.
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- Daphne
Dropbox Community Moderator
I'm sorry to hear you're having persistent issues with this lynmac!
Can you let me know which version of the app you have installed at the moment?
Also, when you're looking at your files, are you using your computer's default file browser (File Explorer or Finder) or the app interface? Otherwise, are you using a third-party file browser?
Let me know and we can go from there!
- Daphne
Thanks for getting back to me here lynmac!
Can you just confirm for me if the sync status is showing "up to date" when you notice this issue?
What OS version is your device running at the moment?
nelewis wrote:Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Nelewis, Thanks! Too bad your post is on page 4.After trying everything mentioned plus re-installing dropbox, re-syncing etc,
this method finally worked!!! Don't focus on the fellow clouds messing around assertion.
Didn't even need to restart finder (mac OS 10.15.7)
nelewis wrote:Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.
Tried many of the suggestions here, but @nelewis' answer fixed it. THANK YOU!
By the way I noticed that the Keka finder integration extension is causing troubles with the the Dropbox icons
Like user ucblu, I'm also using the NewFileMenu extension, and disabling that brought all of the sync-state badges back.
What's a little interesting is that, if I change any of the files to be online-only or locally-stored, the icon does update when the problematic extension is enabled (in other words, I disabled NewFileMenu and then re-enabled it).
However, if I disable the Dropbox extension, enable the NewFileMenu extension, and then enable the Dropbox extension (i.e. the Dropbox extension gets enabled after the NewFileMenu), then I don't get sync-state badges. Disabling NewFileMenu, after that, brings them back, and the badges update fine. Enabling NewFileMenu still seems to allow the badges to work fine. So, it appears to be an issue with the order they get loaded or enabled.
Same problem with extensions.
My DropBox and OneDrive extensions can work together, but the BetterZip one breaks them all
Thanks! This solved it immediately after many other attempts did not provide any help.
Graphic converter extensions also do not play nice with smart sync icons. Dropbox smart sync icons re-appear after turning GraphicConverter extensions off.
