Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

sgrya1's avatar
sgrya1
Helpful | Level 6
7 years ago
Solved

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..."

It started about two weeks ago (and around the same time as two other unsolved posts on the forum). 

Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer and saw the same error.

Running Windows 10. Does anyone have any suggestions?

desktop
Error Messages
Setting up the apps
windows
  • sgrya1's avatar
    sgrya1
    7 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

41 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hello sgrya1 - welcome to the Dropbox Community!

    I'm sorry to hear you're having issues with our desktop app on your computer. Could you give a simple re-install a go and let me know if you still get this error? 

    Thanks in advance!

  • sgrya1's avatar
    sgrya1
    Helpful | Level 6
    7 years ago

    Hi Walter,

    No luck with that. I got a message saying that 83.4.152 had been successfully installed.

    It tried to launch then failed with the same previous error.

  • sgrya1's avatar
    sgrya1
    Helpful | Level 6
    7 years ago

    That didn't work either unfortunately.

    I was prompted to sign in, the dropbox folder opened, the dropbox system tray app said it was syncing files, then after some time the same error appeared.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I'm sorry to hear this persists sgrya1.

    At this point, I'll need to have a look at your device's logs so would it be OK if I reached out directly via the email you use for your Community's profile?

  • sgrya1's avatar
    sgrya1
    Helpful | Level 6
    7 years ago

    Hi Walter, Yes of course. Any help here would be greately appreciated.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I just sent you a brief message so we can work on this together sgrya1.

    Whenever you get some spare time, please take a look at your inbox and we'll take it from there!

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hello sgrya1! 

    Did you find a solution for this issue? If so, whenever you get a minute, please get back to us to let us know how this was solved. 

    Thank you so much. Have a nice week! :coffee: :grin:

  • sgrya1's avatar
    sgrya1
    Helpful | Level 6
    7 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

  • Ken7's avatar
    Ken7
    Explorer | Level 4
    6 years ago

    I tried this fix, but the same problem continues.  Can you share which service caused your problem?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!