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sgrya1's avatar
sgrya1
Helpful | Level 6
7 years ago
Solved

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
desktop
Error Messages
Setting up the apps
windows
  • sgrya1's avatar
    sgrya1
    7 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

I just sent you a brief message so we can work on this together sgrya1.

Whenever you get some spare time, please take a look at your inbox and we'll take it from there!

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hello sgrya1! 

Did you find a solution for this issue? If so, whenever you get a minute, please get back to us to let us know how this was solved. 

Thank you so much. Have a nice week! :coffee: :grin:

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