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Forum Discussion
ksl0588
2 years agoExplorer | Level 3
Someone is working on your shared file alert not working
Hi all!
My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying th...
Jay
Dropbox Staff
2 years agoHi ksl0588, thanks for bringing this to our attention.
Are you referring to the Dropbox Badge that appears on Microsoft Office documents?
What type of file are you trying to edit?
This will help me to assist further!
Jay
Dropbox Staff
2 years agoIs the Dropbox desktop application have the syncing paused, or is it quit entirely?
Is the Excel file and xls or xlsx file? Is it disabled in the preferences of the desktop app?
- ksl05882 years agoExplorer | Level 3
The excel file is an .xlsx file. Regarding the preferences, all of them are turned on.
- Jay2 years ago
Dropbox Staff
Is this occurring on any Excel file you're using? Is it only in this shared folder? What about other Office files, like Word documents, does the Badge appear there?
What OS version and Office version are you running currently?
- ksl05882 years agoExplorer | Level 3
There is only 1 shared excel file we are using that is on the dropbox app. We haven't tried adding another word/excel file to share. OS version is macOS monterey version 12.5, while the excel is version 16.72
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