Forum Discussion

jfreeman's avatar
jfreeman
New member | Level 2
5 months ago

Startup error on the Dropbox desktop app

I've been using Dropbox successfully for 10+ years. Last week I started getting an error message - see below.  I double checked to see if documents created on my computer are syncing to Dropbox onlin...
desktop
Error Messages
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey jfreeman, thanks for bringing this to our attention.

Can you please click on the link (.txt file) at the bottom of the error window and send me a copy or a screenshot of that error log, so I can take a closer look?

Thanks in advance!

jfreeman's avatar
jfreeman
New member | Level 2
5 months ago

Based on advice from the DropBox Chat help, I uninstalled and reinstalled Dropbox on my computer but it didn't help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the update, jfreeman.

    That error leads me to believe that it does have something to do with your antivirus or some other kind of security program, like perhaps a VPN or firewall?

    If you have any of those, can you temporarily disable them, to see if it helps?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey jfreeman!

    Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.
     

    • CobaBiltoni's avatar
      CobaBiltoni
      Explorer | Level 3
      3 months ago

      Ik experience the same, evan after doeing all the steps as mentioned (such as offline install etc..) any new insights in this?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Hey CobaBiltoni, sorry to see that you're also having this issue.

        Can you send us a screenshot or a copy of the error log as well (from the blue hyperlink on the error), so we can check it out?

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