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Forum Discussion

bob99's avatar
bob99
Helpful | Level 5
5 years ago
Solved

Stop creating a file (.dropbox.device) on every device I connect to my pc!

Simple solution had at least an option in the settings to disable this feature.   I red a lot of messages in this community going back over a year now... and I understand why it's being created t...
desktop
Setting up the apps
  • Walter's avatar
    Walter
    4 years ago

    Hi all - thanks for ongoing patience and feedback on this.

     

    Could you please let us know if you notice this behavior after installing our latest, stable version of the desktop app found on this page?

     

    Thanks so much!

kenleese's avatar
kenleese
New member | Level 2
4 years ago

Please get rid of this IDIOTIC annoyance. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone! 

I've contacted our Team, and it seems the best way to go about it would be through our ticketing system so we can have a more specific look into what's causing this. 

Both me and the team understand this is far from ideal, and we're here to help you all locate what's causing it and how to proceed next. 

If any of you haven't tried to disable the feature, please give it a go. For the ones that you've tried it and you still face the same behavior, I'd be happy to reach out in order for us to investigate further. 

 

If you're on a paid plan, you can always contact our Support team here. 

Reply back to me, letting me know if that'd be okay, and I'd be happy to do so. 

Thanks everyone!

  • Scorps's avatar
    Scorps
    Explorer | Level 4
    4 years ago
    Megan, could you, please, verify if you are a human or a bot? Totally unrelated replies all the time. Our problem is that THERE IS NO WAY TO DISABLE THIS FEATURE!!!

    I suppose we're gonna have to start bombing Dropbox contact emails and hope that there will be a human reading them at some point and possibly forward the idea to the developers after receiving a few hundreds or thousands of emails with the same request. Let's give it a go!
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      Scorps wrote:
      Megan, could you, please, verify if you are a human or a bot?

      There are no bots on the forums. The only bot is the automated chat bot on the Support page.

      • VicVega's avatar
        VicVega
        Helpful | Level 6
        4 years ago
        Rich We’re not so sure anymore.
  • mailmail2's avatar
    mailmail2
    Helpful | Level 6
    4 years ago

    Seems you need to least consider that people are reporting here taking their valuable time and appreciate that and raise the issue internally . But your so called program manager says that it needs to got through the ticketing system. So please do post it in your ticketing system !!!! . Why have people not reported it before ? cause it did not happen before with old build of the windows client . Something broke some regression test or its intentional ??????????  

     

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