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Forum Discussion

alexmiller_spillt's avatar
alexmiller_spillt
Explorer | Level 3
2 years ago

Stuck "Indexing..." on macOS 14.5. I've tried everything.

Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many tim...
desktop
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry for jumping in, alexmiller_spillt. I’d like you to take one more step and right click on your local Dropbox folder directly and then, go to “Get info”. Can you send me a screenshot of the next window?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can I send you an email, in order for us to have a closer look into this alexmiller_spillt? 

    • alexmiller_spillt's avatar
      alexmiller_spillt
      Explorer | Level 3
      2 years ago

      Yes Megan for sure but if you send it to the one registered, it'll go to a work account no one checks - can you direct message me (or I send you a message) and I'll tell you the email to use?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey alexmiller_spillt, for security and privacy reasons, I can only reach out to the email address linked to your Dropbox Community profile. 

         

        Do you have no access to the email address in question? 

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