Forum Discussion

ehahn9's avatar
ehahn9
Explorer | Level 3
3 years ago

Switched to Mac File Provider API version (174.4.5852) - now continually "syncing 6 files"

Hi! Hope someone can help me. Amongst the many problems with the new Mac FPAPI version, this one is a deal-breaker and I can't seen to figure out what's going on...   My otherwise idle system cyc...
desktop
Dropbox Basic
Mac
ehahn9's avatar
ehahn9
Explorer | Level 3
3 years ago

At the bottom, only "Syncing 6 files..." then "All files are up to date" then syncing 6 files a minute or so later.

I've also fixed hyperlinks and permissionI

I've rebooted the machine

I've disconnected dropbox from the account and re-connected

 

Seems to randomly occur and when it does, it's continual.

From my OP: is there a way to know *which* files dropbox is syncing (internally)?

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there ehahn9 & felip - sorry to hear you're having issues with this.

 

Could you maybe send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Is it still syncing the exact same number of files? 

  • felip's avatar
    felip
    Helpful | Level 6
    3 years ago

    No it is not, every time I sign out and in it gets stuck in a different number. I also tried to reinstall Dropbox, problem is that I relay on Dropbox for work and I can't stay all day testing things. I have two accounts basic with no issues and advanced which is hard used all day for work (10 people team) stuck indexing and not syncing 😕 since updating to new file provider API app last week. I'm using Dropbox through Safari.

     

    Guys , with all the love, but this is a very bad update and it's funny because it is not beta, I'm not in the beta program. I've been reading a lot this days and we're not alone, (a lot of people is having sync/index problems since file provider update) and don't blame Apple, iCloud works flawless, (I have it for my personal files). During the week I don't want to loose more free time trying to solve it, please don't tell me to update to Ventura, don't tell me is a file, some team members doesn't have the problem in the same OS, with the same files in Dropbox. The only difference is I'm on M1 Machine and they in Intel, (I don't know if this is a clue but is the only difference). Just try to isolate the problem, correct it and launch an update. Customers don't have to waste their time even being so proactive that want to solve it by themselves, (like some of us). Thank you 

     

    Yesterday

    Today

     

    EDIT: You'll see a Sandisk icon here, Dropbox is not on external drive, it's were is supposed to be now library/CloudStorage/Dropbox

    Thanks

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