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kikashi's avatar
kikashi
Helpful | Level 7
3 years ago

"Syncing…" doesn't stop

MacOS, Ventura, Dropbox 177.4.5399.   My Dropbox has been showing the "sync" badge for 24 hours now. At the bottom of its menu, it says just "Syncing…". No file count, just that one word.   It se...
desktop
Error Messages
Folders
sync
kikashi's avatar
kikashi
Helpful | Level 7
3 years ago

Done. Both fix links and fix permissions. Dropbox reported success in both (links turned into copies). Had to authorise the permissions fix.

No change to badge or message.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try pausing and resuming syncing? Have you also fully rebooted the device?

  • kikashi's avatar
    kikashi
    Helpful | Level 7
    2 years ago

    I'd already tried pausing and restarting, which didn't make any difference. I have just rebooted the iMac Pro and again, nothing has changed.

     

    In case it's of any help, if I modify a file in my Dropbox folder, or add a file to it, the message at the foot of the Dropbox menu changes to "Syncing 1 item…" for a moment, then changes back to just "Syncing…".

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • kikashi's avatar
    kikashi
    Helpful | Level 7
    2 years ago

    Yes, of course.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You're all set, kikashi! Please check your email address, and reply back to my message. 

     

    Cheers.

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