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Majid Abdi's avatar
Majid Abdi
Explorer | Level 3
2 years ago

Syncing issues with Desktop App

I got issues with my Desktop app.  It doesn't sync files and I have tried uninstalling / reinstalling, removed folders in preference, removed my fire wall and virus protection, and nothing seems to b...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Majid Abdi - sorry to hear about your syncing issue.

 

Could you send me a screenshot of the app's exact status and version as shown in your system tray/menu bar at the moment?

 

Thanks!

  • Majid Abdi's avatar
    Majid Abdi
    Explorer | Level 3
    2 years ago

    Not sure if I could attach documents here but I'll give it a try let me know if you could see it. I'm using 184.4.8395 version if that makes sense.

    Majid

     

    • Majid Abdi's avatar
      Majid Abdi
      Explorer | Level 3
      2 years ago

      Could you please confirm you received the info you had requested?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot Majid Abdi 

       

      Is the desktop app slowly syncing your files or is it stuck at this exact same number of files for a while now?

       

      Have you tried adjusting your bandwidth settings through the desktop app's preferences? 

      • Majid Abdi's avatar
        Majid Abdi
        Explorer | Level 3
        2 years ago

        It gets stuck and randomly syncs files.  It's not syncing one of the folders we have created a Shared Folder with a client.

        I don't know how to adjust bandwidth settings and didn't find useful info in the link you sent. Walter.

        Can I speak with one person and get this problem resolved, please.  I have been contacted by four persons so far and each has asked a new question and offered new solutions every time that hasn't resolved my problem.

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