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Majid Abdi's avatar
Majid Abdi
Explorer | Level 3
2 years ago

Syncing issues with Desktop App

I got issues with my Desktop app.  It doesn't sync files and I have tried uninstalling / reinstalling, removed folders in preference, removed my fire wall and virus protection, and nothing seems to b...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot Majid Abdi 

 

Is the desktop app slowly syncing your files or is it stuck at this exact same number of files for a while now?

 

Have you tried adjusting your bandwidth settings through the desktop app's preferences? 

Majid Abdi's avatar
Majid Abdi
Explorer | Level 3
2 years ago

It gets stuck and randomly syncs files.  It's not syncing one of the folders we have created a Shared Folder with a client.

I don't know how to adjust bandwidth settings and didn't find useful info in the link you sent. Walter.

Can I speak with one person and get this problem resolved, please.  I have been contacted by four persons so far and each has asked a new question and offered new solutions every time that hasn't resolved my problem.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Majid Abdi, are you on a Windows machine by any chance? Does the shared folder have an incompatible character for Windows?

    • Majid Abdi's avatar
      Majid Abdi
      Explorer | Level 3
      2 years ago

      Yes, I'm on Windows and I don't think the share folder has any incompatible character.  Here is the folder on my machine: 

      C:\Users\***\SysEne Consulting Dropbox\SysEne Team Folder\Clients\NorthRiver Midstream\2023 LCEC funding\3-Project Inputs\2023 NRM LCEC Shared Folder\McMahon CCS

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Majid Abdi, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

         

        Are there any files listed there? Can you try the steps here (when applicable), to see if they help?

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