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Mocharuns's avatar
Mocharuns
Helpful | Level 6
1 month ago
Solved

Syncing with Dropbox is paused when I access my Files app.

I have an iPhone 14 and iPad Air 4th generation. When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad works fine on iPhone. Spoke with Apple a...
iOS
Mobile
sync
Tablet
  • Mocharuns's avatar
    Mocharuns
    1 month ago

    Oh boy, I hope this can help others. I just found out what was holding things up and pausing syncing. The latest update from iOS 26.2 has an app called “PREVIEW.” I just updated my iPad to 26.2 and Dropbox was loaded in this “PREVIEW” app. Once I opened the preview app it ended up fixing the sync issue.

     

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, Mocharuns​, welcome to our Community! 

If you open your Dropbox app on your mobile, does everything look normal there? 

Also, could you check how much available space you have both in Dropbox, and on your iPad? While you're at it, could you also clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

If I were you, I'd try clearing the cache on both apps and try again. To clear the Dropbox mobile cache, open the app, go to Account > Settings (gear icon), and tap Clear Cache.

Lastly please follow these steps in order to disable Dropbox from the Files app from the Locations tab, and then re-enable it.

I'll be waiting for your updates!

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