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Mocharuns's avatar
Mocharuns
Helpful | Level 6
1 month ago
Solved

Syncing with Dropbox is paused when I access my Files app.

I have an iPhone 14 and iPad Air 4th generation. When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad works fine on iPhone. Spoke with Apple a...
iOS
Mobile
sync
Tablet
  • Mocharuns's avatar
    Mocharuns
    1 month ago

    Oh boy, I hope this can help others. I just found out what was holding things up and pausing syncing. The latest update from iOS 26.2 has an app called “PREVIEW.” I just updated my iPad to 26.2 and Dropbox was loaded in this “PREVIEW” app. Once I opened the preview app it ended up fixing the sync issue.

     

Mocharuns's avatar
Mocharuns
Helpful | Level 6
13 days ago

Did you close whatever was in the preview app? As for mine, something was opened in preview and I needed to close it. Also, could a file be opened somewhere else? 

 

 

 

ohernandez's avatar
ohernandez
New member | Level 2
13 days ago

Nothing was opened in the preview app and it still said that. And also, if I delete the Preview app could that help or does the app need to be on the iPad?

  • Mocharuns's avatar
    Mocharuns
    Helpful | Level 6
    13 days ago

    Yes, you can delete it. If it doesn’t fix anything, then you can reinstall it. I’m not sure what else it could be. I’m sorry. Have you tried calling Apple since it’s an Apple app?

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