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mcarbl's avatar
mcarbl
Helpful | Level 6
4 years ago

System icon disappears from Taskbar (Windows 10 Pro)

There's a few topics on this already, but none with my specific issue.

 

Dropbox app is definitely installed on my Surface Pro and I am actively using it throughout each day. However, the Dropbox icon keeps removing itself from my system tray. 

 

Looking at Taskbar Settings > Select which icons appear on the taskbar ...Dropbox keeps turning off, after about an hour. I continually turn it back on, but then the icon disappears and the setting goes to OFF again.

 

Does anyone know how to keep it on, so the icon remains in the taskbar?

 

Thank you

desktop
Setting up the apps
windows

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  • RBinPerson's avatar
    RBinPerson
    Helpful | Level 5
    4 years ago

    In my case, the new Dropbox version 145.4.4921 is working correctly regarding the taskbar icon, and there isn't an additional Dropbox version shown in the settings.  Case closed for me!  Thanks.

  • Portnawak's avatar
    Portnawak
    Helpful | Level 6
    4 years ago

     Same here, the update seems to have fixed the problem.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi everyone, I’m glad to hear the issue seems to be resolved after updating your devices to the latest app version. 

     

    In case any of you still face the same issue though after that point, feel free to give me a shout. 

     

    Cheers!

  • CADcliff's avatar
    CADcliff
    Helpful | Level 5
    4 years ago

    Same success for me. Version 145.4.4921 is working again as expected in Windows 10 Pro 64 bit.

    Great job by the Dropbox team!

    Outstanding responsive customer support!

    Thank you.

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