Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

benreed's avatar
benreed
Helpful | Level 5
2 years ago

Taking a long time to open my Dropbox folders in File Explorer, after updating Win11

After  a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolde...
desktop
Folders
Uninstall
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our Community, benreed!

 

Are you facing the same issues even after a computer reboot? 

 

Also, to clarify, did you click on the Start menu from your taskbar, went to Settings > Apps > Apps & features, and the Dropbox app doesn’t show there at all among the rest of your computer apps? 

 

If not, which Dropbox app are you clicking on, so that it starts running again on your device? Feel free to send me a screenshot, too.

 

Ping me, when you’ve got more info.

  • benreed's avatar
    benreed
    Helpful | Level 5
    2 years ago

    Hi,

     

    No, reboot makes no difference. When I go into Settings->Apps->Installed apps, there is Dropbox (195.4.4995, 3/21/2024) listed. I installed the latest a week or so ago trying to see if it would help. I did not remove the previous version as that option is not available.There are 3 dots and when I click there are two options: Modify (grayed out)  and Uninstall.  If I go to Start and select app to find Dropbox, it is there. I click on it to run it, hourglass appears and then nothing happens.  I was trying to delete the app - but instructions I found only specify  to run the app first - which I can't do.

    Please advise, thanks.

     

      • benreed's avatar
        benreed
        Helpful | Level 5
        2 years ago

        Hi, I am on Basic plan.

         

        BTW, the instructions in the link: Click the Dropbox icon in your system tray, ...what system tray this refers to?  Anyway, basic plan or not - I should be able to uninstall the app with pout loosing data and then reinstall it, right?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!