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Forum Discussion
Taking a long time to open my Dropbox folders in File Explorer, after updating Win11
After a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolde...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey benreed and sorry to jump in here, but if the issue persists with the Dropbox desktop app completely closed on your computer, then there must be something else causing the lag when you navigate your folders.
Do you happen to have any 3rd party app that could be monitoring, syncing or backing up your files somehow?
While we're at it, a new version of the desktop app just came out so you can also try installing it from this page.
Keep us posted with any updates!
Hi,
I have GoodSync Synchronizer that backs up my drives and also files from my desktop. Dropbox folder is not included (I will double check). Good Sync runs only per schedule, I have had it it for years, as well as Dropbox and all was well. This issue with the lag showed up few months ago after a Windows 11 update I installed. There is also new Win 11 update that I was hesitant to install, but could try. I'll first uninstall current Dropbox app and install the latest one as per your link , just to see what happens, Then, I might install Win 11 update. What may be the issue with the synchronizer/backup app? Would you want me to disable it or do something with it? Thanks.
GoodSync not running. Dropbox app uninstalled. New app release installed. Behavior is the same. If I click on a folder in Dropbox, it takes a long time to open. If I click on the same folder to open in new tab or new window all is as it should be. If I navigate from that folder back up to Dropbox top level, it goes there as it should. If I just click on that same folder where I just came from - it take long to open...
Ok, so I ran Malware and found nothing. I ran SCANNOW and found corrupted files that were fixed. Behavior similar. I then saw this:
When I click on the left hand side folder in Dropbox - it opens immediately. When I click on the right hand side, the same folder, it is slow. In either case,m if I click on a file in that folder - it again opens slowly. Unless I open the app, MS WORD or ACROBAT READER and open a file from Dropbox within that app - then it is fine. This in all honesty may be a WIn 11 issue.
Hi,
No, other folders are fine.I thought it may be an issue with libraries shown in File Explorer, but no, everything else works fine, except Dropbox. It may be some conflict between Dropbox and Win 11. As I mentioned, this started some time in the fall of 2023 after a Win 11 update. There were no issues earlier. There was an earlier release of Win 11 , maybe from spring or summer of 2023 where there were issues in general to open any Office file, MS Word or Excel or start Outlook for email, maybe even .pdf files were affected - it would say it could not find that app the file is associated with or the system was not enabled to run the appropriate app . Microsoft fixed it in a subsequent release few months after. This current thing with Dropbox reminds me of that - but I can't really tell if it is related. I don't remember if there were specific Dropbox related issues when MS Word or Excel were not working - as that was a rather bad problem across the board. There is a new WIn 11 update that I am hesitant to install, not knowing what may go wrong this time.
I have another user created on the same desktop machine. Are you asking that I install Dropbox with my current credentials while logged in as that other user? If so, as I have a basic plan, and use Dropbox on my desktop, iPhone and Ipad, would adding 4th device be a problem?
i have the same issue or similar to the one described by @benreed. my plan is Dropbox Essentials. i have uninstalled and reinstalled Dropbox desktop Stable Build 196.4.6900 several times. i am following along with the advice given here, but i have limited knowledge of win 11. can someone help me please? i am a senior!!!!
- Nancy
Hi susan f.19! Sorry to hear you’re having the same issue as the OP.
I’m guessing that, besides reinstalling the Dropbox app, you’ve also restarted your computer and it made no difference, correct?
Is this only happening with the Dropbox files in your File Explorer, or with all files in general? What happens if you temporarily quit the Dropbox app?
Also, if you open a file via a third-party app instead, does it open normally or does it still take too much time?
Hi, no, restarting computer makes no difference, it happens only with Dropbox in the file explorer, quitting the app makes no difference and opening a file through a third-party app (its native app, like opening a file in Dropbox from within already opened Acrobat or Word) works fine. Only when I click on the file itself opening it with the appropriate app take long time.
I'm having exactly the same problem. It takes around 30 seconds to open a folder or a file from my Windows 11 desktop. If I open a folder from the Navigation Panel lit opens right away. If I open it in a new tab it opens right away. Otherwise it takes a long time (30+ seconds to open). I removed most of my folders via Smart Sync and now only have 31,000 files but it still isn't working correctly. The problem started when I updated to version 200.4.134. I have another Windows 10 computer that works fine. This is very frustrating.
- Walter
Hey repartist - thanks for bringing this to our attention.
Does this persist after rebooting your computer and logging out and back into your account via the app's preferences?
Did you by any chance tried using the desktop app on a new Windows profile on your device since you first noticed this?
If you have any security programs like an antivirus or a firewall, VPN/proxy setting on your computer, you can also temporarily disable them to see if that makes any difference.
In any case, please keep us posted.
I tried rebooting multiple times. I disabled all my background apps including firewall and antivirus but there was no change. I copied one of the problem folders to my desktop and it opens fine. This only happens in the Dropbox folder. I will try a new profile and I will also try uninstalling and reinstalling the Dropbox program so see if anything changes. This is very frustrating!
I closed all running apps including antivirus and firewall and still have a problem. I created a new profile and everything works with that profile. Should I uninstall and reinstall Dropbox?
I uninstalled and reinstalled Dropbox and I still have the same issue. Should I consider a clean uninstall? This is getting very frustrating!
31,177 files. I did a clean advanced reinstall and I'm still having the same issues. Windows 11 64 bit. OS build 22621.3672
Norton and Malwarebytes. I disabled Norton and Malwarebytes and still have the issue. I’ll uninstall Malwarebytes and try it again. Logmein also runs in the background. These have always been there and the problem only started recently.
I already contacted them and they were no help at all
I am really frustrated with support here…
Problem solved. I uninstalled iCloud and it fixed the issue. No idea why it caused a problem.
