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Forum Discussion
Taking a long time to open my Dropbox folders in File Explorer, after updating Win11
After a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolde...
i have the same issue or similar to the one described by @benreed. my plan is Dropbox Essentials. i have uninstalled and reinstalled Dropbox desktop Stable Build 196.4.6900 several times. i am following along with the advice given here, but i have limited knowledge of win 11. can someone help me please? i am a senior!!!!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi susan f.19! Sorry to hear you’re having the same issue as the OP.
I’m guessing that, besides reinstalling the Dropbox app, you’ve also restarted your computer and it made no difference, correct?
Is this only happening with the Dropbox files in your File Explorer, or with all files in general? What happens if you temporarily quit the Dropbox app?
Also, if you open a file via a third-party app instead, does it open normally or does it still take too much time?
Hi, no, restarting computer makes no difference, it happens only with Dropbox in the file explorer, quitting the app makes no difference and opening a file through a third-party app (its native app, like opening a file in Dropbox from within already opened Acrobat or Word) works fine. Only when I click on the file itself opening it with the appropriate app take long time.
I'm having exactly the same problem. It takes around 30 seconds to open a folder or a file from my Windows 11 desktop. If I open a folder from the Navigation Panel lit opens right away. If I open it in a new tab it opens right away. Otherwise it takes a long time (30+ seconds to open). I removed most of my folders via Smart Sync and now only have 31,000 files but it still isn't working correctly. The problem started when I updated to version 200.4.134. I have another Windows 10 computer that works fine. This is very frustrating.
- Walter
Hey repartist - thanks for bringing this to our attention.
Does this persist after rebooting your computer and logging out and back into your account via the app's preferences?
Did you by any chance tried using the desktop app on a new Windows profile on your device since you first noticed this?
If you have any security programs like an antivirus or a firewall, VPN/proxy setting on your computer, you can also temporarily disable them to see if that makes any difference.
In any case, please keep us posted.
I tried rebooting multiple times. I disabled all my background apps including firewall and antivirus but there was no change. I copied one of the problem folders to my desktop and it opens fine. This only happens in the Dropbox folder. I will try a new profile and I will also try uninstalling and reinstalling the Dropbox program so see if anything changes. This is very frustrating!
I closed all running apps including antivirus and firewall and still have a problem. I created a new profile and everything works with that profile. Should I uninstall and reinstall Dropbox?
I uninstalled and reinstalled Dropbox and I still have the same issue. Should I consider a clean uninstall? This is getting very frustrating!
31,177 files. I did a clean advanced reinstall and I'm still having the same issues. Windows 11 64 bit. OS build 22621.3672
Norton and Malwarebytes. I disabled Norton and Malwarebytes and still have the issue. I’ll uninstall Malwarebytes and try it again. Logmein also runs in the background. These have always been there and the problem only started recently.
I already contacted them and they were no help at all
I am really frustrated with support here…
Problem solved. I uninstalled iCloud and it fixed the issue. No idea why it caused a problem.
I don;t have iCloud installed...
Do you have any other cloud storage other than Dropbox? I’ve been dealing with the problem for a,couple weeks and everything worked great as soon as I uninstalled iCloud
