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benreed's avatar
benreed
Helpful | Level 5
2 years ago

Taking a long time to open my Dropbox folders in File Explorer, after updating Win11

After  a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolde...
desktop
Folders
Uninstall
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey repartist - thanks for bringing this to our attention.

 

Does this persist after rebooting your computer and logging out and back into your account via the app's preferences? 

 

Did you by any chance tried using the desktop app on a new Windows profile on your device since you first noticed this?

 

If you have any security programs like an antivirus or a firewall, VPN/proxy setting on your computer, you can also temporarily disable them to see if that makes any difference.

 

In any case, please keep us posted. 

 

repartist's avatar
repartist
Explorer | Level 4
2 years ago

I tried rebooting multiple times. I disabled all my background apps including firewall and antivirus but there was no change.  I copied one of the problem folders to my desktop and it opens fine.  This only happens in the Dropbox folder.  I will try a new profile and I will also try uninstalling and reinstalling the Dropbox program so see if anything changes.  This is very frustrating!

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