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Forum Discussion

benreed's avatar
benreed
Helpful | Level 5
2 years ago

Taking a long time to open my Dropbox folders in File Explorer, after updating Win11

After  a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolde...
desktop
Folders
Uninstall
repartist's avatar
repartist
Explorer | Level 4
2 years ago

I closed all running apps including antivirus and firewall and still have a problem.  I created a new profile and everything works with that profile.  Should I uninstall and reinstall Dropbox?

 

repartist's avatar
repartist
Explorer | Level 4
2 years ago

I uninstalled and reinstalled Dropbox and I still have the same issue.  Should I consider a clean uninstall?  This is getting very frustrating!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    How many files are you syncing locally on the affected computer and OS profile repartist?

     

    If you'd like to perform a clean, advanced reinstall anyhow, you can find the instructions here. 

  • repartist's avatar
    repartist
    Explorer | Level 4
    2 years ago

    31,177 files.  I did a clean advanced reinstall and I'm still having the same issues. Windows 11 64 bit. OS build 22621.3672

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are there any 3rd party apps that might be monitoring your files somehow for security or backup and syncing purposes repartist?

  • repartist's avatar
    repartist
    Explorer | Level 4
    2 years ago

    Norton and Malwarebytes.  I disabled Norton and Malwarebytes and still have the issue. I’ll uninstall Malwarebytes and try it again. Logmein also runs in the background. These have always been there and the problem only started recently.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If the issue persists afterwards, you can contact our support team directly for further assistance with account and device specific information repartist 

  • repartist's avatar
    repartist
    Explorer | Level 4
    2 years ago

    I already contacted them and they were no help at all

  • benreed's avatar
    benreed
    Helpful | Level 5
    2 years ago

    I am really frustrated with support here…

  • repartist's avatar
    repartist
    Explorer | Level 4
    2 years ago

    Problem solved. I uninstalled iCloud and it fixed the issue.  No idea why it caused a problem. 

  • benreed's avatar
    benreed
    Helpful | Level 5
    2 years ago

    I don;t have iCloud installed...

  • repartist's avatar
    repartist
    Explorer | Level 4
    2 years ago

    Do you have any other cloud storage other than Dropbox? I’ve been dealing with the problem for a,couple weeks and everything worked great as soon as I uninstalled iCloud

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