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xfilesphan's avatar
xfilesphan
Helpful | Level 5
6 months ago
Solved

The app restarts and keeps asking for my credentials, even after signing in.

OS: Windows 11 24H2  Dropbox: 227.4.4774 desktop app When I install Dropbox the installation completes and prompts for credentials. I follow the install prompts and my credentials are accepted. Th...
desktop
Install
windows
  • xfilesphan's avatar
    xfilesphan
    6 months ago

    We found a cache file by viewing hidden files. Deleting this and re-trying worked for me. We can now login and see data sync.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey there, xfilesphan​, welcome to our Community! 

The first thing I'd personally check would be your antivirus.

I suggest temporarily disabling any antivirus or security programs on your computer, and reinstalling the Dropbox application using our offline installer.

Also, do you, by any chance, have roaming profiles implemented or has your C drive or the locations where Dropbox folder will live (like your home directory or any of the folders within it) shared over a network drive?

The description you've provided seems to indicate that this may be the case, which is most likely the reason for the failure. Currently, installing Dropbox on either a shared folder or network drive, using redirected folders are not supported.

I’d recommend asking your IT administrator for more information about these types of setups, or to request them to stop the %APPDATA% folder from roaming.

If you have used redirected folders to change the location of the Dropbox install, we recommend reinstalling Dropbox and allowing it to install to the default locations.

Let me know more, and we'll take it from there!

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