Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
11 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
tadashi1's avatar
tadashi1
Helpful | Level 5
9 months ago

I'm experiencing the same issue.  

I recently purchased a new MacBook Air 2025 running macOS 15.3.2 and installed Dropbox 220.4.4126. All Dropbox sync processes have completed.  

However, when I try to open Dropbox, the menu bar icon briefly appears and then disappears silently. No crash dialog is shown.  

I've been using Dropbox on Mac for many years, but this is the first time I've encountered this issue.  

Please let me know if any additional information is needed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    tadashi1, can you please try a basic reinstall of the Dropbox app as well, and let me know if it helps?

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