Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
11 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
sbahles's avatar
sbahles
Helpful | Level 5
9 months ago

I'm having the same problem as others in this thread.  Dropbox silently quitting.  I am on the latest release of dropbox 219.4.4463 and on Sequoia 15.3.1

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

sbahles, can you reinstall the Dropbox app on your computer, in case you haven’t tried this already?

  • sbahles's avatar
    sbahles
    Helpful | Level 5
    9 months ago

    I have already tried reinstalling.  Any other ideas?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the update on this sbahles - much appreciated.

      If a simple reinstall didn't help, you can try an advanced reinstall as well. Just make sure to use the offline installer from this page during the process. 

      Let us know how it goes!

      • sbahles's avatar
        sbahles
        Helpful | Level 5
        9 months ago

        Can I get a little more help with the advanced reinstall instructions?  Do I just download the offline installer (for apple silicon) and it will guide me through it? Or do I need to delete or deinstall what's on my computer now?  if so, what's the best way to do that?

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