Forum Discussion

DHK's avatar
DHK
Collaborator | Level 8
11 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
sbahles's avatar
sbahles
Helpful | Level 5
9 months ago

Can I get a little more help with the advanced reinstall instructions?  Do I just download the offline installer (for apple silicon) and it will guide me through it? Or do I need to delete or deinstall what's on my computer now?  if so, what's the best way to do that?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

I'm sorry, I forgot to link the instructions for the advanced reinstall sbahles 

You can follow the steps outlined here and let us know of any updates. 

  • sbahles's avatar
    sbahles
    Helpful | Level 5
    9 months ago

    Hi Walter,

    Its not going well.  I uninstalled Dropbox, restarted my mac and opened the terminal.  It asked  me update my account to use zsh, the current default interactive shell.  So I did.  Then I typed in the first line. No problem. For the second Line, as instructed, I replaced default location with the location of my dropbox folder as follows:  sudo chown -R "$USER" "/Users/shandabahles/Library/CloudStorage/Dropbox"   That appeared to work.  However the next line:  sudo chmod -R u+rw “/Users/shandabahles/Library/CloudStorage/Dropbox”   came back with no such file or directory. 

    I'm stuck.  Can you help?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      In that case, I'd recommend getting in touch with our support team directly since they'll be able to help further with account and device specific information at this point sbahles 

      You can also let us know your ticket ID here so that we can look it up in our system as well, if needed. 

      • sbahles's avatar
        sbahles
        Helpful | Level 5
        9 months ago

        That's disappointing.  I now have a laptop I cant really use effectively until I get Dropbox reinstalled.  Sigh. Thanks for trying.

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