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DHK's avatar
DHK
Collaborator | Level 8
11 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Monitor says it is not running either.  I'll start the Dropbox app again, and it will be visible in the menu bar until the next time it isn't.  Seems to be random time lengths. Thoughts?

desktop
Mac

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey DHK, let me jump in here!

    Can you clarify the version of the Dropbox app that you're using on your end? You should be able to locate this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.

    Also, have you tried uninstalling and reinstalling the app ever since you noticed this?

  • DHK's avatar
    DHK
    Collaborator | Level 8
    11 months ago

    This is a personal machine.  I do have other items running in the background, but I have no idea which could interfere with Dropbox...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi DHK, thanks for bringing this to our attention.

    Do you have any other apps or services that could be interfering with the Dropbox desktop application?

    Is this a personal machine or a company-managed device?

    This will help me to assist further!

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