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Rob Meijer's avatar
Rob Meijer
Helpful | Level 5
3 years ago
Solved

The desktop app doesn't get removed, it's stuck when trying to remove it.

I need to remove and re-install the app from the laptop as synch has stopped. When I remove it, it holds and states: app is not removed. How to either re-activate synch or to remove and re-install th...
desktop
Uninstall
  • Rob Meijer's avatar
    Rob Meijer
    3 years ago

    Sorry for the delay (off for a break), I have managed to remove and reinstall the app.

Rob Meijer's avatar
Rob Meijer
Helpful | Level 5
3 years ago

 

Dropbox update and dropbox service were visible and I stopped it.

 

Tried to uninstall, it stopped.

 

Will reboor and try again.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for keeping us in the loop Rob Meijer - please let us know of any updates when you get the chance. 

  • Rob Meijer's avatar
    Rob Meijer
    Helpful | Level 5
    3 years ago

    No luck, after reboot is stopped as well.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      In that case, can you give these steps a go and let us know how it goes Rob Meijer? 

      • Rob Meijer's avatar
        Rob Meijer
        Helpful | Level 5
        3 years ago

        All steps have been done, please note:

        In %PROGRAMFILES%” there is no folder Dropbox.

        In %PROGRAMFILES(x86)%”, I can't delete the folder due to a file or folder being open. However, there is no file or folder open at all.

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