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Forum Discussion

v3h's avatar
v3h
Explorer | Level 3
7 days ago

The desktop app isn't booting up automatically on Mac OS, and there's two Dropbox folders

i have three mac computers running same software and configurations - all on latest tahoe - all have dropbox on them and until recently all logged dropbox in automatically on restart (nothing accessi...
desktop
Mac
sync
v3h's avatar
v3h
Explorer | Level 3
3 days ago

sorry for the delayed response - i erroneously replied to your reply above and the email was undelivered - i was able to eliminate the duplicate dropbox folder so there is just one under user name  - however dropbox will still not start automatically when computer is restated and yes i have the desktop preferences set to login on startup and it shows the same in the settings login on apple settings - i have run out of ideas 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 days ago

If you're already performed and advanced reinstallation of the Dropbox desktop application, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
You can submit a ticket to the team via this link while logged into your Dropbox account.

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