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Kristian5's avatar
Kristian5
New member | Level 2
2 years ago
Solved

The desktop app isn't compatible on Mac Sonoma 14.5?

Hi, I upgraded to Sonoma 14.5 and then the icon disappeared from the upper list and it says "the system doesn't support Dropbox". I tried to download the App., but it doesnĀ“t work. Strangely enough...
desktop
Install
Mac
Setting up the apps
  • Kristian5's avatar
    Kristian5
    2 years ago

     Hi,

    Thanks for the swift reply. Actually now it told me that it was too many computers (>3). Maybe that was also the problem yesterday, but the error message was different. 

    So it seems to be explained and solved!

    Best wishes,

    Kristian

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey galtieroussel36, have you also tried the offline installer that can be found here? 

galtieroussel36's avatar
galtieroussel36
Explorer | Level 4
2 years ago

Hi Megan, thanks so much for your swift reply. I have downloaded and still not working. Any other helpful tips? 

thanks for your help and time, 

Cristina

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, Cristina! Do you mind sending over a screenshot of what you see exactly on your end? Iā€™d like to have a visual and go from there.

     

    Hereā€™s how you can post it on the forum: 

     

     

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    2 years ago

    Hi Nancy, here's a screenshot of what's going on. Let me know if you need other information.

    I do hope I will be able to reuse it on my new computer. Thank you again! 

    Cristina

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot galtieroussel36 - much appreciated.

     

    May I ask if you've granted Dropbox full disk access as outlined here?

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    2 years ago

    Hi Walter, yes, I have granted access to Dropbox in my security and confidetiality line. Any other ideas? It's still not working. Thanks for your help.

    Cristina

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that for me, Cristina. 

     

    Do you happen to be running any security software on your computer that might be causing issues, such as antivirus, firewalls or VPN/proxy settings perhaps?  

     

    Also, if you're on the Basic plan, have you ensured that you're not hitting your device limit? 

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    2 years ago

    Hi Walter, thanks for your swift reply. None of that on my Mac. And I have dissociated the other two computers, to make sure that it will work. It doesn't. It's frustrating, I have been using Dropbox these past years and it really changed the way I am working. If you have other ideas, I'd be happy to try them. 

    Thanks again, 

    Cristina

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information, Cristina.

     

    In that case, may we reach out via email to have a further look internally at this point? 

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    2 years ago

    Thank you so much Walter. Sure, any solution would be great. Thanks again for your help. 

    Cristina

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing, Cristina. You've got :envelope: 

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