Forum Discussion

rjsnow's avatar
rjsnow
New member | Level 1
3 months ago

The desktop app on Windows isn't starting up, why?

I purchased a new computer and am running Windows.  When I start my computer a box pops up that says "Dropbox Can't Open".  It gives the error message of C:Users\Owner\AppData\Local\Temp\dropbox_erro...
desktop
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi rjsnow, thanks for bringing this to our attention.

 

Could you copy and paste the contents of that txt file in your next reply in order to see what could be causing the startup issue of the Dropbox desktop application?

 

This will help me to assist further!

rjsnow's avatar
rjsnow
New member | Level 1
3 months ago

Thanks for getting back to me.  Here is the content of the txt file:

bn.BUILD_KEY: Dropbox bn.VERSION: 210.4.4854 bn.constants.WINDOWS_SHELL_EXT_VERSION: 76 bn.is_frozen: True machine_id: ddf52890-497c-43cd-9520-0b88f40f1d80 pid: 15972 cwd: 'C:\\Windows\\System32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\rjsno\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\rjsno\\AppData\\Local\\Dropbox\\instance1' not found parent not found dropbox_path: None not found parent not found sys_executable: 'C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' real_path='C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\210.4.4854\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Users\\Owner\\AppData\\Roaming\\Dropbox\\bin\\210.4.4854\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Owner\AppData\Local\Temp TEMP: C:\Users\Owner\AppData\Local\Temp tempdir: 'C:\\Users\\Owner\\AppData\\Local\\Temp' real_path='C:\\Users\\Owner\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8500, in main_startup File "desktop/dropbox/client/main.py", line 2737, in initialize File "desktop/dropbox/client/main.py", line 1755, in startup_low File "desktop/dropbox/client/main.py", line 1368, in safe_makedirs File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs File "desktop/dropbox/overrides.py", line 144, in makedirs File "desktop/dropbox/overrides.py", line 144, in makedirs File "desktop/dropbox/overrides.py", line 144, in makedirs [Previous line repeated 1 more time] File "desktop/dropbox/overrides.py", line 157, in makedirs PermissionError: [WinError 5] Access is denied: 'C:\\Users\\rjsno'

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Have you changed the username on your computer on the new machine?

    • rjsnow's avatar
      rjsnow
      New member | Level 1
      3 months ago

      I am not sure.  I just had Geek Squad transfer everything to this one, so I didn't think I did.  Is there a way to find out?  I still have my old computer.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!