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sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
9 years ago
Solved

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and ...
desktop
Install
  • Ed's avatar
    Ed
    9 years ago

    Hi all

     

    Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

  • Ed's avatar
    Ed
    9 years ago
    Hi all

    Thanks for your patience on this matter. This issue is now fixed.
morpheusmorph's avatar
morpheusmorph
New member | Level 2
9 years ago
signed out in the browser or the desktop app? I have 4 computers here all running dropbox, I really wouldn't want to sing them all out...
Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
9 years ago

I'm checking with our dev team. Will get back with updates shortly.

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